User privacy on our website is very important to us, and we are committed to protecting it. This policy details what we do with your personal information.

The purpose of this document is to inform you of the conditions under which EOLIA Software undertakes to carry out processing operations on your personal data as data controller.

Specifically, EOLIA Software undertakes to comply with the following provisions:

  • Law No. 78-17 of January 6, 1978, as amended, relating to information technology, files, and freedoms,
  • The General Data Protection Regulation 2016/679 of April 27, 2016 (hereinafter “GDPR”).

Consenting to our use of cookies in accordance with this policy during your first visit to our website allows us to use cookies each time you visit our site.

Processing of Personal Data

Identity of the Data Controller

Users’ personal data is collected and processed by EOLIA Software, data controller, when you contact the company by sending a contact form but also generally during your navigation on our site through Cookies.

That being specified, this privacy policy concerns data processing carried out by EOLIA Software in the context of prospect management, navigation on the Site eolia-software.fr, and use of the contact form.

In accordance with Article 13 of the GDPR dated May 25, 2018, our company Eolia Software has appointed a Data Protection Officer (DPO). You can contact them at the following address: dpo@eolia-software.com

Data Collection

The following types of personal information may be collected, stored, and used:

  1. Information about your computer, including your IP address, geographic location, browser type and version, and operating system.
  2. Information about your visits and use of this website including the referring source, visit duration, pages viewed, and website navigation paths.
  3. Information such as your email address, which you provide to us when registering on the site.
  4. Information you enter when making a demo request and/or contact request such as your name, first name, email, and phone number.
  5. Information generated during the use of our site, including when, how frequently, and under what circumstances you use it.
  6. Information contained in all communications you send us by email or on our website, including their content and metadata.
  7. Any other personal information you provide to us.

Before disclosing personal information concerning another person to us, you must obtain that person’s consent regarding the disclosure and processing of such personal information according to the terms of this policy.

Use

Personal data is collected for the following purposes:

  • To send you a response by email
  • To contact you by phone following your demo request
  • To send you our newsletter by email, if you have requested it (you can inform us at any time of your wish to no longer receive our newsletter)
  • To process requests and complaints relating to your contact request
  • To maintain the security of our website https://eolia-software.fr/ and prevent fraud
  • For statistical purposes to measure the use of our Services

The personal data processing operations implemented have the following legal bases:

  • The legitimate interest pursued by EOLIA Software when it pursues the following purposes: commercial prospecting, advertising personalization, optimization and adaptation of the Site.
  • Consent when you accept the processing of your personal data through express and unambiguous consent during our various exchanges (online request via the contact form, phone calls, and emails). Specifically, EOLIA Software uses advertising cookies based on your express consent.
  • The execution of pre-contractual measures or the contract when EOLIA Software implements processing with the purposes of executing its mission for the Client, managing and monitoring its client files, and managing demo requests.

Disclosure

The data collected is intended for EOLIA Software and in particular its authorized personnel. We may disclose your personal information:

  • To the extent that we are required to do so by law.
  • In connection with any ongoing or prospective legal proceedings.
  • To establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction purposes).
  • To the buyer (or prospective buyer) of any business or asset in our possession that we wish to (or are considering) sell.
  • To any person we reasonably believe to be an integral part of a court or other competent authority for the disclosure of such personal information if, in our opinion, such court or authority would be likely to request the disclosure of such personal information.

Except as otherwise provided in this policy, we will not transmit your personal information to third parties.

Retention

  • This section details our data retention policies and procedures, designed to help us comply with our legal obligations regarding the retention and deletion of personal information.
  • Personal information that we process for any purpose is not retained longer than necessary for that purpose or those purposes.
  • In the absence of contract conclusion, your data is retained for 3 years from its collection or your last contact with us.
  • Without prejudice to the previous point, personal data will be deleted after 24 months.

Security

We will take all useful technical and organizational precautions to preserve the security and confidentiality of your data and, in particular, to prevent the loss, misuse, or alteration of your personal information.

We will store all personal information you provide to us on secure servers (protected by password and firewall).

Amendments

We may occasionally update this policy by publishing a new version on our website. You should check this page regularly to ensure you are aware of any changes made to this policy. We may inform you of changes made to this policy by email or through the private messaging service on our website.

Your Rights

You may request that we provide you with any personal information we hold about you and request their access, limitation, portability, rectification, or erasure. The transfer of such information will be subject to the presentation of a certified photocopy of your National Identity Card.

Thus, you may request that personal data concerning you that is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication, or retention is prohibited be rectified, completed, clarified, updated, or erased.

You have the right to withdraw your consent at any time for processing of your personal data having consent as its legal basis.

You also have the right to object at any time, for reasons relating to your particular situation, to the processing of your personal data having EOLIA Software’s legitimate interest as its legal basis, as well as a right to object to commercial prospecting.

Specifically, EOLIA Software guarantees that your requests will be processed as quickly as possible. You may exercise your rights and obtain communication of information concerning you by email by contacting contact@eolia-software.com. It is also recalled that you have the right to lodge a complaint with the competent supervisory authority, the CNIL, in the event of non-compliance by EOLIA Software with its obligations.

Cookies

Our website https://eolia-software.fr/ uses cookies. “Functional” cookies are mandatory. They allow your predefined setting choices to be saved in your browser to provide you with enhanced functionality better suited to your usage. These cookies cannot track your browsing activity on other websites and do not collect any information about you that could be used for advertising purposes. Most browsers allow you to refuse or accept cookies. Blocking all cookies will have a negative impact on the use of many websites. You can delete cookies already stored on your computer. If you would like additional information about the cookies used by EOLIA Software, below is the list of third-party service cookies we use:

  • Audience tracking to measure activity on the company’s website: Google Analytics and Hubspot
  • Advertising targeting to help measure the effectiveness of an advertising campaign: LinkedIn Ads and Google Ads